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Customer Care

Have a question about the Design Milk Shop? Check out our FAQs below.

If you have any questions on your order, the quickest way to get a status update is to grab your order number and use our order status tracker

Need a little more help? You can reach us by submitting a request through our contact form or by calling 877-546-0816 M-F 9am to 6pm EST or try our chat function in the bottom right of the website anytime.

If you want to get in touch about editorial, advertising, or something else, head over to our Contact page.

Placing an Order

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. You can also pay with PayPal, Apple Pay, or Google Pay.

Since Design Milk is based in the US, we're required to charge sales tax in our home state of Ohio. We may also be required to charge sales tax in other states, depending on economic nexus laws. Sales tax is automatically calculated during checkout.

If you find one of our products for a lower price somewhere else, we'll do our best to match it. To get a price match, please reach out to us through our contact form before placing your order.

1% of Design Milk Shop profits support initiatives and organizations that promote social justice and reform in the design community + beyond. Read the Design Milk Mission here

Shipping

We only ship to the U.S., Canada, and Mexico.

Shipping is automatically calculated at check-out based on your location and the location your project is shipping from.

We support and represent small, independent brands and makers and if you order from multiple brands, your shipping fees may increase to cover the expense of shipping from each of these individual makers.

We offer free shipping within the Continental United States 

Shipping to Alaska, Hawaii, Canada, and Mexico is $25  

 Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country. 

We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.  

Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items. 

Customer service hours are 9am-6pm EST Monday – Friday.

At this time Design Milk only ships to the U.S., Canada, and Mexico.

Many of our products are normally eligible for express shipping for an additional fee, however at this time we are not able to offer express shipping. Please note that expedited shipping isn't currently available outside of the contiguous United States.

Because we work directly with independent designers around the world, delivery times may vary. Please check the processing time on the product page for how long the designer needs to prepare your item for shipment. When you check out, you'll see a shipping estimate that will indicate how long it will take for your item to reach you after it's shipped.

Returns

During the holiday season, we offer an extended returns window. We will accept returns on orders placed between October 10th, 2021, through January 14th, 2022,as long as you begin the return process within that timeframe. 

We will accept returns on eligible products for a refund in the original form of payment or store credit, minus the cost of return shipping. Please note that, depending on the circumstances, returns may be processed in the form of store credit at our discretion.

All returns must be initiated with our Customer Service Team within the time period stated above and shipped to us within 7 days of receiving a return label. All returned items must be in new and unused condition, with all original tags and labels attached. 

NOTE: Smoking accessories, custom products, face masks, and personal care products are not eligible for returns. 

Our products are often custom-made by independent designers from around the world. We will do our best to work with you should there be a problem, although some items are not eligible for return.

To start the process of your return, or if your item arrives damaged, please reach out to us through our contact form or call 1-877-546-0816 M-F 9 am to 6 pm EST between October 10th, 2021 and January 14th, 2022 to obtain a Return Merchandise Authorization (RMA) form. After receiving an RMA number, place the item securely in its original packaging along with the return form provided, and mail your return item to the address provided by our Customer Service Team.

Refunds are issued once the product is received and will be made in the original form of payment. Credit card refunds may take up to 14 days to process.

Customer service hours are Monday - Friday 9 am – 6 pm EST. Please allow us up to 48 hours for us to respond.

We're sorry about that! Contact us through our contact form or call 1-877-546-0816 M-F 9am to 6pm EST and we'll sort it out.

We work with independent designers and makers from around the world, so we aren't currently able to process exchanges unless you receive a damaged, defective, or incorrect item.

Other Stuff

We scour the globe for the best of modern design—everything in our shop is something we love. If you want to share your products with us, send us an email at brands@design-milk.com.

You can read our full privacy policy right here.

You can reach our team through our contact form or by calling 1-877-546-0816 M-F 9am to 6pm EST with any questions.

We personally love all of the skincare, personal care, and wellness products on Design Milk, but keep in mind that any statements about their effects have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.