Free U.S. shipping on most orders over $50. Details

Customer Care

Have a question about the Design Milk Shop? Check out our FAQs below.

If you have any questions on your order, the quickest way to get a status update is to grab your order number and use our order status tracker

Need a little more help? You can reach us by submitting a request through our contact form or by calling 877-546-0816 M-F 9am to 6pm EST or try our chat function in the bottom right of the website anytime.

If you want to get in touch about editorial, advertising, or something else, head over to our Contact page.

Placing an Order

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. You can also pay with PayPal, Apple Pay, or Google Pay.

Since Design Milk is based in the US, we're required to charge sales tax in our home state of Ohio. We may also be required to charge sales tax in other states, depending on economic nexus laws. Sales tax is automatically calculated during checkout.

If you find one of our products for a lower price somewhere else, we'll do our best to match it. To get a price match, please reach out to us through our contact form before placing your order.

1% of Design Milk Shop profits support initiatives and organizations that promote social justice and reform in the design community + beyond. Read the Design Milk Mission here

Shipping

We ship worldwide, although some specific country exclusions apply.

Shipping is automatically calculated at check-out based on your location and that of the maker your product is shipping from.

We support and represent small, independent brands and makers and if you order from multiple brands, your shipping fees may increase to cover the expense of shipping from each of these individual makers.

Shipping within the Continental United States: 
Brand total under $50 excluding taxes - $8 
Brand total over $50 excluding taxes - Free 

Shipping to Alaska, Hawaii and US Territories is $25  

International Shipping varies by product, please add the items to your cart to determine your shipping costs.  

Multiple International brand orders may cause additional shipping fees depending on where the individual products are shipping from and to. 

Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country. 

We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.  

Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items. 

Customer service hours are 9am-6pm EST Monday – Friday.

We offer free shipping for most orders over $50 shipped within the United States. If you’re located in the contiguous United States and you order $50+ from qualifying designers within the United States, free shipping will be automatically applied at checkout.

Yes, we do!

International Shipping varies by product, please add the items to your cart to determine your shipping costs. 

Multiple International brand orders may cause additional shipping fees depending on where the individual products are shipping from and to.

Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country.

We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages. 

Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items. 

Due to Covid-19, some shipping times have increased, please submit a request through our contact form or call 1-877-546-0816 M-F 9am to 6pm EST for any support with tracking your package. 

Customer service hours are 9am-6pm EST Monday – Friday. Please allow us 24 hours for us to respond.

Many of our products are normally eligible for express shipping for an additional fee, however at this time we are not able to offer express shipping. Please note that expedited shipping isn't currently available outside of the contiguous United States.

Because we work directly with independent designers around the world, delivery times may vary. Please check the processing time on the product page for how long the designer needs to prepare your item for shipment. When you check out, you'll see a shipping estimate that will indicate how long it will take for your item to reach you after it's shipped.

Returns

We offer a 14-day return policy from the date you receive your order.

We will accept returns on eligible products for a refund in the original form of payment or store credit, minus the cost of return shipping.  

All returns must be initiated with our Customer Service Team within 14 days of the day you received the product and shipped to us within 7 days of receiving a return label. All returned items must be in new and unused condition, with all original tags and labels attached.

NOTE: Smoking accessories, custom products, face masks, and personal care products are not eligible for returns.

Our products are often custom made by independent designers from around the world. We will do our best to work with you should there be a problem, although some items are not eligible for return. These exclusions are detailed out on individual product pages.

To start the process of your return, or if your item arrives damaged, please reach out to us through our contact form or call 1-877-546-0816 M-F 9am to 6pm EST within 14 days of receiving your order to obtain a Return Merchandise Authorization (RMA) form. After receiving a RMA number, place the item securely in its original packaging along with the return form provided, and mail your return the item to the address provided by our Customer Service Team.

Refunds are issued once the product is received and will be made in the original form of payment. Credit card refunds may take up to 14 days to process.

Customer service hours are Monday - Friday 9am – 6pm EST. Please allow us up to 24 hours for us to respond.

We're sorry about that! Contact us through our contact form or call 1-877-546-0816 M-F 9am to 6pm EST and we'll sort it out.

We work with independent designers and makers from around the world, so we aren't currently able to process exchanges unless you receive a damaged, defective, or incorrect item.

Other Stuff

We scour the globe for the best of modern design—everything in our shop is something we love. If you want to share your products with us, send us an email at brands@design-milk.com.

You can read our full privacy policy right here.

You can reach our team through our contact form or by calling 1-877-546-0816 M-F 9am to 6pm EST with any questions.

We personally love all of the skincare, personal care, and wellness products on Design Milk, but keep in mind that any statements about their effects have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.