Free U.S. shipping on orders over $50 + international shipping now available. Details

Customer Care

Have a question about the Design Milk Shop or an order you placed? Check out the FAQs below. You can also reach us at support@design-milk.com or 855-848-3886.

If you want to get in touch about editorial, advertising, or something else, head over to our Contact page.

Placing an Order

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. You can also pay with PayPal, Apple Pay, or Google Pay.

Since Design Milk is based in the US, we're required to charge sales tax in our home state of Ohio. We may also be required to charge sales tax in other states, depending on economic nexus laws. Sales tax is automatically calculated during checkout.

If you find one of our products for a lower price somewhere else, we'll do our best to match it. To get a price match, contact us at support@design-milk.com before placing your order.

Shipping

Shipping costs depend on your location and the designer’s location. The easiest way to see how much shipping will cost is to place items in your bag and begin checkout. If you or the designer are outside of the U.S., please be aware that we reserve the right to cancel your order due to international shipping restrictions.

Customers in the contiguous United States: Shipping is $8 for orders under $50 shipped from a designer in the United States. U.S. shipping for orders over $50 is free. International shipping is $25 per shipment.

Customers in Alaska and Hawaii: Shipping is $25 for orders shipped from a designer in the United States. International shipping is $25 per shipment.

Customers outside the United States: Shipping is $25 per shipment. (For example, if you order multiple items from multiple designers, you’ll be charged $25 per item shipped.)

We offer free shipping for orders over $50 shipped within the United States. If you’re located in the contiguous United States and you order $50+ from designers within the United States, free shipping will be automatically applied at checkout.

Yes, we do! International shipping is a flat $25 per shipment. (For example, if you order multiple items from multiple designers, you’ll be charged $25 per item shipped.)

Depending on your location, duties and tax may be charged upon delivery. We reserve the right to cancel your order due to international shipping restrictions.

Many of our products are eligible for express shipping for an additional fee. Please contact us at support@design-milk.com or 1-855-848-3886 to find out if a product can be shipped express. Please note that expedited shipping isn't currently available outside of the contiguous United States.

Because we work directly with independent designers around the world, delivery times may vary. Please check the processing time on the product page for how long the designer needs to prepare your item for shipment. When you check out, you'll see a shipping estimate that will indicate how long it will take for your item to reach you after it's shipped.

Returns

Because our products come directly from independent designers around the world, we don't accept returns unless you receive an incorrect, damaged, or defective item. We also accept returns of apparel and footwear that do not fit as long as the item is returned unworn, unaltered, and with all original packaging.

If there's something wrong with your order, contact us at support@design-milk.com or 1-855-848-3886 within 15 days of receiving your order. Should any items be accepted for return, we'll do our best to honor the return policy of the designer.

We're sorry about that! Contact us at support@design-milk.com or 1-855-848-3886 and we'll sort it out.

We work with independent designers and makers from around the world, so we aren't currently able to process exchanges unless you receive a damaged, defective, or incorrect item.

Other Stuff

We scour the globe for the best of modern design—everything in our shop is something we love. If you want to share your products with us, send us an email at brands@design-milk.com.

You can read our full privacy policy right here.

You can reach our team at support@design-milk.com or 1-855-848-3886 with any questions.

We personally love all of the skincare, personal care, and wellness products on Design Milk, but keep in mind that any statements about their effects have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.