The shop is open! Free U.S. shipping on all orders over $50

Customer Care

Have a question about the Design Milk Shop or an order you placed? Check out the FAQs below. You can also reach us at support@design-milk.com or 855-848-3886.

If you want to get in touch about editorial, advertising, or something else, head over to our Contact page.

Placing an Order

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. You can also pay with PayPal, Apple Pay, or Google Pay.

Since Design Milk is based in the US, we're required to charge sales tax in our home state of Ohio. We may also be required to charge sales tax in other states, depending on economic nexus laws. Sales tax is automatically calculated during checkout.

If you find one of our products for a lower price somewhere else, we'll do our best to match it. To get a price match, contact us at support@design-milk.com before placing your order.

Shipping

We offer free ground shipping for orders $50 and over within the contiguous United States. Shipping for orders under $50 within the contiguous US is $8. Shipping to Alaska and Hawaii is $25. Expedited shipping costs are calculated at checkout.

We currently ship within the United States (including Hawaii and Alaska). We hope to offer international shipping in the near future—stay tuned!

Many of our products are eligible for express shipping for an additional fee. Please contact us at support@design-milk.com or 1-855-848-3886 to find out if a product can be shipped express. Please note that expedited shipping to Alaska and Hawaii isn't currently available.

Because we work directly with independent designers around the world, delivery times may vary. Please check the processing time on the product page for how long the designer needs to prepare your item for shipment. When you check out, you'll see a shipping estimate that will indicate how long it will take for your item to reach you after it's shipped.

Returns

Because our products come directly from independent designers around the world, we don't accept returns at this time (unless you receive an incorrect, damaged, or defective item).

If there's something wrong with your order, contact us at support@design-milk.com or 1-855-848-3886 within 15 days of receiving your order. Should any items be accepted for return, we'll do our best to honor the return policy of the designer.

We're sorry about that! Contact us at support@design-milk.com or 1-855-848-3886 and we'll sort it out.

We work with independent designers and makers from around the world, so we aren't currently able to process exchanges unless you receive a damaged, defective, or incorrect item.

Other Stuff

We scour the globe for the best of modern design—everything in our shop is something we love. If you want to share your products with us, send us an email at brands@design-milk.com.

You can read our full privacy policy right here.

You can reach our team at support@design-milk.com or 1-855-848-3886 with any questions.