Free U.S. shipping on orders over $50 + international shipping now available. Details

Customer Care

Have a question about the Design Milk Shop or an order you placed? Check out the FAQs below. You can also reach us at support@design-milk.com or 855-848-3886 M-F 9am to 6pm EST.

If you want to get in touch about editorial, advertising, or something else, head over to our Contact page.

Placing an Order

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. You can also pay with PayPal, Apple Pay, or Google Pay.

Since Design Milk is based in the US, we're required to charge sales tax in our home state of Ohio. We may also be required to charge sales tax in other states, depending on economic nexus laws. Sales tax is automatically calculated during checkout.

If you find one of our products for a lower price somewhere else, we'll do our best to match it. To get a price match, contact us at support@design-milk.com before placing your order.

1% of Design Milk Shop profits support initiatives and organizations that promote social justice and reform in the design community + beyond. Read the Design Milk Mission here

Shipping

We ship worldwide, although some specific country exclusions apply.

Shipping within the Continental United States: 
Order total under $50 excluding taxes - $8 
Order total over $50 excluding taxes - Free 

Shipping to Alaska, Hawaii and US Territories is $25  

International Shipping varies by product, please add the items to your cart to determine your shipping costs.  

Multiple International brand orders may cause additional shipping fees depending on where the individual products are shipping from and to. 

Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country. 

We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.  

Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items. 

Expedited shipping is available, please contact Support@design-milk.com or call 1-855-848-3886 M-F 9am to 6pm EST and we'll help determine the specific fees.

Due to Covid-19, some shipping times have increased, please reach out to support@design-milk.com or call 1-855-848-3886 M-F 9am to 6pm EST for any support with tracking your package. 

Customer service hours are 9am-6pm EST Monday – Friday. Please allow us 24 hours for us to respond.

We offer free shipping for orders over $50 shipped within the United States. If you’re located in the contiguous United States and you order $50+ from designers within the United States, free shipping will be automatically applied at checkout.

Yes, we do!

International Shipping varies by product, please add the items to your cart to determine your shipping costs. 

Multiple International brand orders may cause additional shipping fees depending on where the individual products are shipping from and to.

Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country.

We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages. 

Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items. 

Due to Covid-19, some shipping times have increased, please reach out to support@design-milk.com or call 1-855-848-3886 M-F 9am to 6pm EST for any support with tracking your package. 

Customer service hours are 9am-6pm EST Monday – Friday. Please allow us 24 hours for us to respond.

Many of our products are eligible for express shipping for an additional fee. Please contact us at support@design-milk.com or 1-855-848-3886 M-F 9am to 6pm EST to find out if a product can be shipped express. Please note that expedited shipping isn't currently available outside of the contiguous United States.

Because we work directly with independent designers around the world, delivery times may vary. Please check the processing time on the product page for how long the designer needs to prepare your item for shipment. When you check out, you'll see a shipping estimate that will indicate how long it will take for your item to reach you after it's shipped.

Returns

We will accept returns on eligible, damaged or defective products within 14 days of receipt for a refund in the original form of payment, minus the cost of return shipping.  

Items must be in original packaging, unused and not damaged for the return to be processed. Returns after 14 days will not be accepted. 

NOTE: Face masks and personal care products are not eligible for returns.

Our products are often custom made by independent designers from around the world. We will do our best to work with you should there be a problem, although some items are not eligible for return. These exclusions are detailed out on individual product pages.

To start the process of your return, or if your item arrives damaged, please email support@design-milk.com or 1-855-848-3886 M-F 9am to 6pm EST within 14 days of receiving your order and further instructions will be provided.

Refunds are issued once the product is received and will be made in the original form of payment. Credit card refunds may take up to 14 days to process.

Customer service hours are Monday - Friday 9am – 6pm EST. Please allow us up to 24 hours for us to respond.

We're sorry about that! Contact us at support@design-milk.com or 1-855-848-3886 M-F 9am to 6pm EST and we'll sort it out.

We work with independent designers and makers from around the world, so we aren't currently able to process exchanges unless you receive a damaged, defective, or incorrect item.

Other Stuff

We scour the globe for the best of modern design—everything in our shop is something we love. If you want to share your products with us, send us an email at brands@design-milk.com.

You can read our full privacy policy right here.

You can reach our team at support@design-milk.com or 1-855-848-3886 M-F 9am to 6pm EST with any questions.

We personally love all of the skincare, personal care, and wellness products on Design Milk, but keep in mind that any statements about their effects have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.